Desktop Support

Scripps Information Technology provides IT support services to the entire Scripps community: students, staff, faculty, volunteers, and visitors.

Services Provided

  • Network registration and connection configuration
  • Email and account provisioning and setup
  • Access to printers
  • Software and hardware installation and troubleshooting

In addition, an hourly recharge service will be available to the Scripps’ research community to provide solutions for more complex IT issues, such as hardware repair, disk drive imaging, operating system and application software re-installation, etc.  

Scripps IT also provides server systems administration and hosting, and data storage and backup services on a monthly recharge basis. (See appendix below for the catalog of services.)

Contact Us: siohelp@ucsd.edu | Phone: 858-534-8484 | Submit a Help Request

Hours of Operation: Mon–Fri 7:30am–5:00pm
Eckart Building | 8755 Biological Grade La Jolla, CA 92307

Phone, Walk-in, and On-Site Support

Computer Registration, Network Connectivity, and Security

Hardware and Software Troubleshooting and Assistance

  • Initial help with hardware and software diagnostics
  • Coordinate computer repair
  • Computer surplus & disposal

Supported Operating Systems

  • Mac OS X
  • Microsoft Windows
  • (OS License supplied by user or vendor)
Software Licensing and Installation
  • OS and software installation and configuration
  • See software section for complete listing
Printing
  • Centralized building printer access
  • High quality color printing

Computer Setup

  • Software installation/troubleshooting (non-routine)
  • Linux install, setup, and configuration (non-server)
  • Installation of virtual machine software on desktop/laptop
  • Lab and field computer configuration and troubleshooting

Hardware Assistance

  • Coordinate and perform computer repair and troubleshooting

Malware and Virus Removal

  • Diagnose and repair
Desktop and Laptop Backup Services
  • Crashplan Pro service for desktop and laptop computers.

Free and for-purchase software is available to Scripps Oceanography faculty, staff, and students under specially negotiated licenses.

Antivirus: Install/Set up virus protection and anti-theft apps

Patch and Update Management: Central monitoring of updates with notifications

Physical Security

Policies: UCSD minimum network security standards