Helpdesk

Scripps Information Technology provides IT support services to the entire Scripps community: students, staff, faculty, volunteers, and visitors.

Services Provided

  • Account provisioning, setup and troubleshooting
  • Access to printers
  • Network registration and connection configuration
  • Software/Hardware installation and troubleshooting

In addition, an hourly recharge service will be available to the Scripps’ research community to provide solutions for more complex IT issues, such as hardware repair, disk drive imaging, operating system and application software re-installation, etc. 

Scripps IT also provides server systems administration and hosting, and data storage and backup services on a monthly recharge basis. (See appendix below for the catalog of services.)

Contact Us

Email: siohelp@ucsd.edu | Phone: 858-534-8484 | Submit a Help Request

Hours of Operation: Mon–Fri 7:30am–4:30pm
*Limited availability between 12:00pm–1:00pm
Eckart Building, Room 150 | 8755 Biological Grade La Jolla, CA 92307

Covid-19 Update:
Scripps IT is providing support remotely while telework conditions are in place. Hardware support/troubleshooting is available by appointment.

 

IT Helpdesk Services (No Cost)

Phone, Walk-in, and On-Site Support

Computer Registration, Network Connectivity, and Security

  • Configure computer on UCSD wired and/or wireless network including port activation
  • Secure computer for compliance with UCSD Network Security Standards

Hardware and Software Troubleshooting and Assistance

  • Initial help with hardware and software diagnostics
  • Coordinate computer repair
  • Computer surplus and disposal

Supported Operating Systems

  • Mac OS X
  • Microsoft Windows

    (OS License supplied by user or vendor)

Software Licensing and Installation

  • OS and software installation and configuration

    (See software section for complete listing)

Printing

  • Centralized building printer access
  • High quality color printing

 

IT Recharge Services ($75/hour)

Computer Setup

  • Software installation/troubleshooting (non-routine)
  • Linux install, setup, and configuration (non-server)
  • Installation of virtual machine software on desktop/laptop
  • Lab and field computer configuration and troubleshooting

Hardware Assistance

  • Computer repair and troubleshooting

Malware and Virus Removal

  • Diagnose and repair
     
Managed Lab Machine (MLM) ($37.50/month)

Managed Lab Machine Enrollment Form

Lab computers (computers attached to lab equipment) without any user management or Linux desktop computers. Scripps IT will ensure that the managed computer will remain in compliance with UCSD Network Security Standards by installing routine security patches, firewall management and attending to virus abatement.

The following services will be provided on a per machine monthly charge:

User Management and Provisioning

  • Including file system permissions and support

Patch Monitoring and Mitigation

  • Including scheduling installation, reboots and roll backs

Antivirus Installation and Monitoring

  • Includes virus clean up and disinfection

Firewall and Log Monitoring

  • Includes configuration of host-based firewall and central log monitoring

CrashPlan Cloud Backups

  • Included at no extra charge for enrolled Lab Managed Machines

    (data backup limits apply)

 

Security
  • Antivirus
  • Encryption
  • Vulnerability Management Software
  • Patch and Update Management: Central monitoring of updates with notifications
  • Physical Security
  • Request anti-theft devices
  • Report theft, loss or damage to property – Learn how to file for insurance reimbursement when department-owned property has been stolen, lost, damaged or destroyed.  Policies: UCSD minimum network security standard
  •  
UCSD Campus Resources
  • Campus Network Status
  • Cisco VPN
  • DUO Two-Step Authentication
  • Find your Department Systems Administrator (DSA)
  • Network Security Resources
  • Password Change Tool