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Desktop Support

Scripps Information Technology provides IT support services to the entire Scripps community: students, staff, faculty, volunteers, and visitors.

Services Provided

  • Network registration and connection configuration
  • Email and account provisioning and setup
  • Access to printers
  • Software and hardware installation and troubleshooting

In addition, an hourly recharge service will be available to the Scripps’ research community to provide solutions for more complex IT issues, such as hardware repair, disk drive imaging, operating system and application software re-installation, etc.  

Scripps IT also provides server systems administration and hosting, and data storage and backup services on a monthly recharge basis. (See appendix below for the catalog of services.)

Contact Us: | Phone: 858-534-8484 | Submit a Help Request

Hours of Operation: Mon–Fri 7:30am–5:00pm
Eckart Building, Room 150 | 8755 Biological Grade La Jolla, CA 92307

Microsoft Office

We are very happy to announce that SIO has joined the UCSD Microsoft Consolidated Campus Agreement (MCCA). All SIO employees (both academic and staff) are now licensed to install the Microsoft Office applications for free.

To request access to the Office installers, please fill out the web form here. Note that we are asking everyone to also install the Qualys security package at the same time, as it will allow us to increase our compliance profile for our funding agencies.


Submit request

Phone, Walk-in, and On-Site Support

Computer Registration, Network Connectivity, and Security

Hardware and Software Troubleshooting and Assistance

  • Initial help with hardware and software diagnostics
  • Coordinate computer repair
  • Computer surplus & disposal

Supported Operating Systems

  • Mac OS X
  • Microsoft Windows
  • (OS License supplied by user or vendor)
Software Licensing and Installation
  • OS and software installation and configuration
  • See software section for complete listing
  • Centralized building printer access
  • High quality color printing

Computer Setup

  • Software installation/troubleshooting (non-routine)
  • Linux install, setup, and configuration (non-server)
  • Installation of virtual machine software on desktop/laptop
  • Lab and field computer configuration and troubleshooting

Hardware Assistance

  • Coordinate and perform computer repair and troubleshooting

Malware and Virus Removal

  • Diagnose and repair

Managed Lab Machine Enrollment Form

Lab computers, computers attached to lab equipment without any user management or linux desktop computers. Scripps IT will ensure that the managed computer will remain in compliance with UCSD Network Security Standards by installing routine security patches, firewall management and attending to virus abatement. 

The following services will be provided on a per machine monthly charge:

User Management and Provisioning

  • Including file system permissions and support

Patch Monitoring and Mitigation

  • Including scheduling installations, reboots and roll backs

Sophos Installation and Monitoring

  • Includes virus clean up and disinfection

Firewall and Log monitoring

  • Includes configuration of host based firewall and central log monitoring.

CrashPlan Cloud Backups

  • Included at no extra charge for enrolled Lab Managed Machines (data backup limits apply).

Scripps IT has made CrashPlan PROe backup software available to the SIO community for $100/year. Unlimited backups for laptops and desktops machines in Code42 Cloud Storage.  Note that CrashPlan is included in our Managed Lab Computer service.

Our individual backup system is to ensure recovery of local data but should not be a substitution for the integrity that you will get by making use of our network storage offering.

  • $100/year per individual with unlimited cloud backup storage.
  • Up to 4 devices per individual license.
  • Provided for laptop and desktop machines.
  • Mac, Linux, Windows
Contact Us:

Free and for-purchase software is available to Scripps Oceanography faculty, staff, and students under specially negotiated licenses.

Antivirus: Install/Set up virus protection and anti-theft apps

Patch and Update Management: Central monitoring of updates with notifications

Physical Security

Policies: UCSD minimum network security standards