Desktop Support

Scripps IT Help Desk provides support to faculty, staff, and students

Contact Us: siohelp@ucsd.edu | Phone: 858-534-8484 | Submit a Help Request

Hours of Operation: Mon–Fri 7:30am–5:00pm
Eckart Building | 8755 Biological Grade La Jolla, CA 92307

Services

Computer Setup & Upgrades

We set up university-owned computers with standard operating systems and applications for supported staff, faculty, and graduate students. We can upgrade your computer to a newer version of its OS.

Software Installation

We install software for our managed site licenses on university-owned computers and help install other software you have purchased.

Computer Troubleshooting

Having problems with your computer? We can help diagnose and resolve computer issues.

Computer Surplus & Disposal

When computer equipment is no longer useful, we can prepare computers for surplus or e-waste including securely erasing data.

Scripps IT Policy

All computers connected to the UC San Diego wired and wireless network must comply with the Minimum Network Security Standards

 

Helpdesk

Phone, Walk-in, and On-Site Support

Computer Registration and Network Connectivity And Security

  • Configure computer on UCSD wired and/or wireless network
  • Secure computer for compliance with UCSD Network Security Standards

Hardware and Software Troubleshooting and Assistance

  • Initial help with hardware and software diagnostics
  • Coordinate computer repair
  • Computer Surplus & Disposal

Supported Operating Systems

  • Mac OS X
  • Microsoft Windows
  • (OS License supplied by user or vendor)
Software Licensing and Setup Assistance
  • OS and software installation and configuration
  • See software section for complete listing
Printing
  • Centralized building printer access
  • High quality color printing
Website Hosting
  • Lab, Centers, Programs and Group sites hosted within Scripps’ Wordpress service
  • Simple HTML-based sites hosted

Computer Setup

  • Software installation/troubleshooting (non-routine)
  • Linux install, setup, and configuration (non-server)
  • Installation of virtual machine on desktop/laptop
  • Lab and field computer configuration and troubleshooting
Hardware and Intrusion Troubleshooting and Assistance
  • Computer virus and malware cleanup
  • Software Installation/troubleshooting (non-routine)
  • Coordinate computer repair and troubleshooting
Desktop and Laptop Backup Services
  • Crashplan Pro service for desktop and laptop computers.

Additional Services

  • Linux systems configuration & administration
  • System rebuilds due to security breaches or hacking incidents
  • Miscellaneous
Storage for Research Data
  • Monthly per TB fee-based storage
  • NFS/CIFS hosting: Monthly Fees, TBD
  • Disaster recovery offsite copy

Free and for-purchase software is available to Scripps Oceanography faculty, staff, and students under specially negotiated licenses.

  • MatLab (Provided at no cost under the Scripps Oceanography concurrent license)
  • UCSD Google Apps
  • Sophos
  • Adobe CS (Available for purchase)
  • Microsoft Office
UCSD Campus Resource Links