Desktop Support

Scripps IT Help Desk provides support to faculty, staff, and students

Contact Us: siohelp@ucsd.edu | Phone: 858-534-8484 | Submit a Help Request

Hours of Operation: Mon–Fri 7:30am–5:00pm
Eckart Building | 8755 Biological Grade La Jolla, CA 92307

 

Helpdesk

Phone, Walk-in, and On-Site Support

Computer Registration and Network Connectivity And Security

  • Configure computer on UCSD wired and/or wireless network including port activation
  • Secure computer for compliance with UCSD Network Security Standards

Hardware and Software Troubleshooting and Assistance

  • Initial help with hardware and software diagnostics
  • Coordinate computer repair
  • Computer Surplus & Disposal

Supported Operating Systems

  • Mac OS X
  • Microsoft Windows
  • (OS License supplied by user or vendor)
Software Licensing and Setup Assistance
  • OS and software installation and configuration
  • See software section for complete listing
Printing
  • Centralized building printer access
  • High quality color printing
Website Hosting
  • Lab, Centers, Programs and Group sites hosted within Scripps’ Wordpress service
  • Simple HTML-based sites hosted

Computer Setup

  • Software installation/troubleshooting (non-routine)
  • Linux install, setup, and configuration (non-server)
  • Installation of virtual machine on desktop/laptop
  • Lab and field computer configuration and troubleshooting
Hardware and Intrusion Troubleshooting and Assistance
  • Computer virus and malware cleanup
  • Software Installation/troubleshooting (non-routine)
  • Coordinate computer repair and troubleshooting
Desktop and Laptop Backup Services
  • Crashplan Pro service for desktop and laptop computers.

Free and for-purchase software is available to Scripps Oceanography faculty, staff, and students under specially negotiated licenses.

Faculty and Staff

Students

  • MatLab - available to faculty, staff and students
    • Concurrent License: Provided at no cost under the Scripps Oceanography concurrent license, this is available if connected through the campus virtual private network (VPN).
    • Standalone License: Available directly from vendor. This license is for offline usage i.e. onboard ship or remote field locations.
  • UCSD Google Apps - Coming Summer 2015
  • Sophos
  • Adobe CS (Available for purchase)
  • Adobe Acrobat (Available for purchase)
  • Microsoft Office
UCSD Campus Resource Links